To receive and count customer ' s complaints and transmit it to the appropriate manager for investigation and answer ( function to be attributed when preparation of qaulity manual and operating instructions ) 接受、统计客户投诉，反应至相关经理进行调查并给予客户答复（详则参考质量手册和作业指导书） 。
This procedure is the supporting file of sgmw " quality manual " chapter 7 . 5 , for the purpose of controlling of aftersales quality information of vehicle product within warranty 本程序是上汽通用五菱汽车股份有限公司《质量手册》章节7 . 5的支持性文件,目的在于对成品车在质量保证期内售后质量信息的处置控制
Our quality assurance system has been carried out for many years , and has formed an integral series of quality system documents including : quality manuals , procedure documents , quality plans , operation instructions and quality records and so on 赣锋质量保证体系运行多年来，已形成了一整套的质量体系文件，包括：质量手册程序文件质量计划作业指导书和质量记录等。
With the efforts of all of our employees , we knew more clearly about all the processes related to quality work , set down quality strategies and goals , compiled quality brochures and procedure manuals , and enriched and perfected a lot of third plane documents 经过公司上下全体职工的努力，我们识别了与质量工作相关的所有过程，制定了质量方针和目标，编制了质量手册和程序文件，完善和充实了大量的第三层次文件。
On the basis of the current quality management situation of the railway enterprises , this paper points out the pactical significance of carrying out gb / t19000 - iso9000 system standard on the railway transportation . it explores the quality system design of the railway transportation enterprises from the following aspects : the essential principles the quality requirements the choice of the quality system elements transport service products design and quality function development transport preparations and service process and so on . it cites zhuzhoubeizhan of changsha railway company as an instance and analyses how to draw up quality system documents from the three levels : the railway transportation quality manual the procedure document and the working document 立足于铁路企业质量管理及贯标现状，分析铁路运输企业推行gb t19000 - iso9000系列标准的现实意义；从铁路运输企业质量体系设计的基本原则、铁路运输企业质量特性对建立铁路运输企业的要求、质量体系运作要素的选择、运输服务产品设计与质量功能展开( qfd ) 、运输准备及服务提供过程等方面对铁路运输企业质量体系设计进行了研究；并以长沙铁路总公司株洲北站作为贯标实例，对铁路运输企业质量手册、程序文件、工作文件等三个层次的质量体系文件的编制进行了实证分析。
From review of quality manual and process control documents , write the code of lpm , and provide file of lpm on , discuss establishing of quality control examine system , emphases on key process examine and control and based on the demonstration of welding control , draw the conclusion of the importance of quality control 从修订质量手册和程序文件、编写辽化机械厂标准和下发厂红头文件三个方面进行标准制定和贯彻。从建立健全质量考核机制、对影响产品质量的关键环节进行重点考核和辽化机械厂焊接质量考核实证分析，得出继续抓好质量考核的重要性的结论。
