备用零件

• Companies must first decide what types of service customers might want , ranging from basic , such as installation , training , spare parts and call - center support ; to more ambitious , such as field service , depot repair , and systems integration ; to high - value risk reduction , such as preventive maintenance , or running an operation for the customer
  首先必须确定客户需要何种服务：是基础服务，如安装、培训、备用零件和呼叫中心支持；复杂服务，如现场服务、返库维修和系统集成；还是高附加值的风险控制，如定期检修或代客户管理企业。