On april1 , 2001 , mr . li deming , the director of provincial tourism bureau of shandong , inspected the preparations for the star certification in our hotel . in may , 2001 , the hotel set up a work group for the 5 - star certification , which is in charge of the declaration , improvement and checkup of the program , etc . on july25 , 2001 , the hotel organized a meeting to plan for the next half of the year or to motivate the staff to prepare for the 5 - star hotel certification . during this meeting , president li penetratingly analyzed the advantages of the preparations for the certification of our hotel and the difficulties in the star certification 2001年4月1日，山东省旅游局局长李德明检查我店星评准备工作； 2001年5月，饭店成立五星级申评工作组，专项负责星级申评的申报、项目改进及检查等工作； 2001年7月25日，饭店召开下半年工作部署暨“五星级饭店”申评工作动员会，黎总对星评的重要性、我店星评准备工作的优势及星评工作的艰巨性做了精辟的分析； 2001年8月4日，黎总召开了总经理办公扩大会议确立了申评五星人人都必须遵守的“八项工作守则” 。
The main aim of this lecture is to provide some basic knowledgefor the implementation of quality management ， including ： ( 1 ) the definition and the significance of quality ， ( 2 ) the organization of quality management ， ( 3 ) the processes and tools for continuous improvement ， including pdca and statistical process control tools ， ( 4 ) the acceptance sampling ， including random sampling ， operating characteristic curve and concepts of producer and customer risk ， ( 5 ) the tools for product design ， including quality function deployment ( the house of quality ) and the concept of taguchi technique ， and ( 6 ) the international quality standards of quality management ， the malcolm baldrige national award and deming prize 本讲座的主要目的是为质量管理工作的实施提供一些基础知识，内容包括： ( 1 )质量的定义和重要性； ( 2 )质量管理的组织； ( 3 )持续改善的过程和工具，包括pdca和统计过程控制工具； ( 4 )抽样检验，包括随机取样、接收曲线和卖方、买方风险； ( 5 )产品设计工具，包括质量功能展开(质量屋)和田口方法的概念； ( 6 )质量管理的国际标准，马尔科姆.鲍德里奇奖和戴明奖。
" many jobs were lost to japanese companies , who streamlined their manufacturing processes to prevent errors , rather than addressing individual defects as cars came off the assembly line . not until w . edwards deming analyzed the japanese automakers production process , and taught us companies how to implement a strategy for producing a more reliable product and a more cost - effective production process , was the us car industry able to compete with the japanese . 说： “二十世纪七十年代的汽车制造商曾经经历其产品的许多质量问题-就和现在的软件供应商一样。许多就业机会丢失给了日本公司，这些日本公司将其制造过程现代化以预防错误，而不是在汽车下装配线时发现单独的缺陷。直至
Judging criteria , and is the hong kong equivalent to the japanese deming prize and the european quality award . seven criteria categories are used to assess applicants . they are : leadership , strategic planning , customer and market focus , information and analysis , human resource focus , process management and business results 之评审标准为蓝本，等同日本质量奖项和欧洲的优质大奖，透过7项准则去评核参选机构，其中包括：领导才能策略规划客户及市场焦点资讯及分析人力资源焦点程序管理及公司业绩。
Abstract : the main aim of this lecture is to provide some basic knowledgefor the implementation of quality management , including : ( 1 ) the definition and the significance of quality , ( 2 ) the organization of quality management , ( 3 ) the processes and tools for continuous improvement , including pdca and statistical process control tools , ( 4 ) the acceptance sampling , including random samping , operating characteristic curve and concepts of producer and customer risk , ( 5 ) the tools for product design , including quality function deployment ( the house of quality ) and the concept of taguchi technique , and ( 6 ) the international quality standards of quality management , the malcolm baldrige national award and deming prize 文摘:本讲座的主要目的是为质量管理工作的实施提供一些基础知识，内容包括： ( 1 )质量的定义和重要性； ( 2 )质量管理的组织； ( 3 )持续改善的过程和工具，包括pdca和统计过程控制工具； ( 4 )抽样检验，包括随机取样、接收曲线和卖方、买方风险； ( 5 )产品设计工具，包括质量功能展开(质量屋)和田口方法的概念； ( 6 )质量管理的国际标准，马尔科姆.鲍德里奇奖和戴明奖。
