The measures taken by the museum to improve the quality of overall service focus on aspects such as people , human affairs , objects , location and time : 1 . in the aspect of people , trainings such as basic greetings , service procedure management , negotiation skills and etc shall be implemented ; 2 . as to human affairs , we shall plan activities such as smile 99 event , proper greeting of telephone conversation which will improve the service quality ; 3 . the aspect of objects refer to all kinds of exhibitions , events of scientific education , hardware and software facilities and etc ; 4 . the last aspect is time and location which reminds us to consistently optimize the museum ' s quality service 本馆在提升整体服务的措施，包括人、事、物、地、时几个面向，意涵分别如下： (一)在人的方面：包括礼仪训练、服务流程管理、谈判技巧等； (二)在事的方面：筹划推动各项服务的相关活动，例如微笑九九运动、电话礼貌运动等； (三)在物的方面：指的是展示、科教活动、软硬体设施等； (四)时及地的方面：则为随时随地均可呈现服务的精神。
As early as 1999 , we have initiated a staff training programme , combining western iq training and chinese traditional values , to provide our staff with eq training , emotional control and negotiation skill exercises . adopting simple approach and detailed explanations , the occupational therapists trained our staff to alleviate their work pressure , to influence the emotions of debtors , and to use negotiation techniques to arrive at a mutually agreeable repayment arrangement with debtors 职业治疗师用深入浅出的方法，指导员工如何为自己减低工作压力，控制自己和债务人的情绪，从而避开无意义的争执，并运用谈判技巧与债务人达致双方同意的还款安排，充分发挥中介者与谈判专家的角色，以达到三赢的局面。
Being unbelieveable and hostile of both sides , the peace negotiation had border on the verge of breakdown several times . based on the " single negotiating text " , president carter had resolved the crises successfully by way of enlarging common points and retaining each other ' s differences . and finally , egypt and israel had siged the " camp david agreement " and the " peace treaty " 卡特应用他高超的谈判技巧和策略，对埃以和平谈判的程序进行了巧妙的设计，并以“单一协商文本”为基础，不断地扩大双方的共同点，保留分歧点，软硬兼施，一次次成功地化解了危机，终于促使埃以双方签署了《戴维营协议》和《埃以和平条约》 。
According to the needs for being successful talents of foreign trade , non - specialized quality extending courses will be opened to intensify the training from a wide range of concept , moral character , knowledge , method and ability , which includes that training the spirit of dedication , challenge and innovation , carrying on the cultivation of personality , willpower , honesty and teamwork , as well as implementing the extending training of interpersonal communication , expressing ability , negotiation skills , observing ability , planning and business etiquette 针对成功外贸人才素质要求，开设非专业素质拓展课程与训练项目，从成功人才的观念、品格、知识、方法、能力等方面强化训练，包括开展敬业、拼搏、创新精神的训练，进行人格、毅力、诚信、团队合作方面的培养，在人际沟通、表达能力、谈判技巧、观察能力、方案策划、商务礼仪等方面开展素质拓展训练。
