The customer service systems already existed in telecom industry build a good basic for crm and call center is the main application of it 呼叫中心是当前电信企业主要的客户关系管理应用。然而传统电信企业从产品导向向客户导向转变、实施客户关系管理系统并非一件轻而易举的事情。
Iii . put forward the framework of crm system design . stress is on platform choice in design , eai , information gateway , and active info service technology ( 3 )提出了商业银行客户关系管理系统设计构架，重点分析了在设计中采用的平台选择和eai 、信息门户、主动信息服务等技术。
Along with the fast development of information technology , enterprises need to analyze their own operation and management , which leads to the producing of customer relationship management systems 随着信息技术的迅猛发展,企业需要对自己经营管理进行分析,客户关系管理系统便应运而生。
Finally , the paper studies the integration of crm with other information systems , especially with enterprise resources planning ( erp ) and supply chain management ( scm ) 最后，本文研究了客户关系管理与其它系统的集成问题，具体分析了客户关系管理系统与企业资源计划系统及供应链管理系统整合。
Developing customer relationship management technology is a prime area that we focus on as we believe this facilitates us to deliver quality service to serve our customers better 我们致力发展客户关系管理系统，帮助提升客户服务质素。透过自助式网上平台，顾客可于任何时候轻松快捷地安排汽车租赁事宜。
Crm becomes much more important for banking than ever . a successful crm system is based on the solution to two nuclear technical problems that is integration and analysis of customer information 银行客户关系管理系统在实际应用过程中要取得理想的效果，必须解决客户资料的集成和分析这两个核心技术问题。
In chapter one , the background , concept and connotation of customer relationship management is discussed , the development status of typical customer relationship management system is reviewed 第一章讨论回顾了客户关系管理产生的背景、概念及内涵，对国内外典型的客户关系管理系统的发展现状进行了综述。
At last , this thesis formulates up crm model of china books export industry and makes out the detailed function description of system model based on the integrated analysis listed above 最后，本人在综合以上分析的基础上，构建出适合我国图书出口企业的客户关系管理系统模型，并对系统模型进行了详细的功能描述。
In case of consulting a large number of reference materials , aiming at the operation situation of the company , the author researches how to plan and implement the crm system of this company 在参考大量参考资料的情况下,笔者针根据目前中国网通h分公司运营情况,对该公司客户关系管理系统应如何规划和实施进行了研究。
The crm system based on asp is an integrated customer relationship management system with the particular advantages of asp ; finally this system will become an application service of customer relationship management 基于asp模式的crm应用服务系统就是将客户关系管理系统与asp模式的独特优越性相结合，开展客户关系管理应用服务。
